Quality Policy

CAM-CCBC was a pioneer in obtaining its Quality Management System based on the ISO 9001 standard in 2004. The international seal confirmed the quality of the Center’ administration of arbitral proceedings. Since then CAM-CCBC has been constantly in compliance with the requirements of such standard by means of annual audits carried out by SGS, an independent certification company.

After the 2019 audit, apart from the renewal of the certification concerning the administration of arbitral proceedings, CAM-CCBC obtained the certification for the administration of other dispute resolution methods, e.g. mediation, dispute boards and CCRD, valid through 04 January 2023. With this approval, the Center renews its pioneering spirit with the restructuring and expansion of its Quality Management System.

CAM-CCBC Quality Policy

Provide, regardless of origin, nationality or affiliation to the Brazil-Canada Chamber of Commerce, the administration of adequate dispute resolution methods in accordance with its own regulation and applicable legislation.

CAM-CCBC’s pillars are: impartiality, independence, efficiency, transparency and continuous improvement of the Management System.

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